Please read and fully understand these terms & conditions before making a private charter reservation.
By making a reservation you are agreeing to these terms & conditions.
Waken Wine Tours
Charter Service & Touring Rates: Wine Tours and Private Charter standard hourly rates are seasonal, and are outlined in your booking confirmation email. The rates are also posted on our 'Services & Pricing' page. Our hourly rate includes all applicable taxes, a standard fuel charge and a 6 percent service fee will be added. Any additional charges, such as overtime, pickup fees and additional travel distance fuel charges will outlined on your waybill your driver will have the day of service.
Everyone is entering and exiting the vehicles at their own risk. There is no standing while the vehicle is moving. Waken Wine Tours is not responsible for injuries occurred during your transportation service.
Deposits and Reservations: Reservations may be made by calling (707)337-8888 or by emailing us at at email@example.com. All reservations require a $250 deposit at the time of booking, which is non-refundable. However, If you cancel with more than 48 hours notice Waken Wine Tours will honor the cancellation fee to be used toward future services for up to one year (12 months) from the original reservation date.
Credit Card information maybe required as well, if customer has specific wineries they'd like to visit that may require a credit card number at the time of booking reservation.
We accept Master Card, Visa, American Express and Discover or Cash for payment.
Reservation is not considered confirmed booked until the deposit of $250.00 is paid.
Overtime charges are applied as follows at regular rate: Any additional time beyond the minimum number of hours booked (Six Hours minimum) will be charged at the same inclusive hourly rate that you have agreed to when booking.
Additional Charges: Overtime charges, fuel and other surcharges that cannot be calculated prior to service and will be added to your invoice on day of service payment will be due at the time of service.
Gratuity: Is at your discretion and is very much appreciated! For bookings of 2 days or more, and for parties of 5 or more, a 20% gratuity will automatically be added.
Cancellation Policy: Your deposit at the time of booking is Non-Refundable. However, we will honor that deposit for future touring or transportation services with us for up to twelve months from cancelled date if canceled prior to 48 hours of confirmed reservation date.
Holiday Bookings (includes ALL National Holidays) - No refund of deposit at anytime if canceling a reservation.
Smoking/Vaping/Food: Our vehicles are 100% non-smoking/vaping. The customer agrees that there will be no smoking or vaping whatsoever in our vehicle(s). If smoking does occur, Customer will be charged a $1,000.00 fumigation/cleaning fee to their credit card. No eating of food is allowed in our vehicles other than the snacks that are provided by Waken Wine Tours, and if outside food is eaten in our vehicles without permission a $300 to $500 cleaning fee may be charged. At the discretion of driver, any violation of our terms regarding smoking/food may result in immediate termination of the services and forfeiture of all paid deposits and fees for service.
Alcohol & Under 21 Years of Age: In compliance with CPUC Regulations, consumption of alcoholic beverages by passengers under 21 years of age is prohibited. The driver reserves the right to check the identification of any passenger at any time during services. The driver also reserves the right to refuse service to anyone under the age of 21 if they are suspected of alcohol consumption. Violation will result in immediate termination of services and forfeiture of all paid deposits and fees for service.
Conduct/Damage To Vehicle: Customer and all passengers in Customer's party are expected to conduct themselves in a manner not injurious to themselves, to third parties, or to the hired chauffeur of Waken Wine Tours. All passengers agree to behave in an orderly and well-behaved manner. Emerging from any windows on the vehicle or the sun roof/panoramic roof while the vehicle is in operation is prohibited. Customer is responsible for his/her guests for any damage to the vehicle. In the event of any physical damage to any of our vehicles, caused by the customer stated on the Customer Way Bill, or any passenger in their party, there will be a minimum additional charge of $500.00 for the repair and/or cleaning of the vehicle. This includes anyone getting sick and vomiting in any of our vehicles, in-which a minimum $1,000 cleaning/sanitation fee will be added. Decision as to the unusual use or wear of the vehicle rests with Waken Wine Tours solely, and its experience as to the general use of hired vehicles. Customer is fully responsible for the repair and/or replacement of any part of the vehicle harmed by any passenger. Repair costs will be charged to your credit card. During repairs, you may also incur charges for the loss of use/or income generated by loss of use of this vehicle. Waken Wine Tours reserves the right to refuse service to any person from the vehicle and/or terminate this contract in the event of a violation of any of these conditions by any passenger. If at any time the service is terminated due to unruly conduct, damages to the vehicle, or abuse of any kind that Waken Wine Tours deems valid, no refund of money will be made. Waken Wine Tours reserves the right to refuse service as it deems appropriate.
Limitations of Liability: Waken Wine Tours is not responsible for any personal injury that occurs while inside or around our vehicles. The customer agrees that they are riding at their own risk, and does not hold Waken Wine Tours responsible for any injuries that may occur while using our services. Waken Wine Tours is fully insured for the required amounts mandated by the California Public Utilities Commission (CAPUC). In the event of an accident, Waken Wine Tours commercial insurance policy does cover its occupants covered by the guidelines of the CAPUC. Waken Wine Tours is not responsible for lost or damaged luggage or for any baggage, personal belongings or any items left in the vehicle during or after use of our services. Customer waives all claims for consequential damages and agrees that liability shall be limited to the full amount paid to Waken Wine tours for the disputed service unless otherwise required by law.
Dispute Resolution: This Agreement shall be governed by and construed in accordance with the laws of the State of California and the Federal Arbitration Act, without giving effect to any principles of conflicts of laws, and you hereby consent to the exclusive jurisdiction of the state and federal courts sitting in Napa County, California. You and Waken Wine Tours agree that any and all disputes and claims relating in any way to this agreement (including the arbitration of any claim or dispute and the enforceability of this paragraph), with the exception set forth in the next paragraph, shall be submitted to and resolved by means of confidential arbitration conducted in the State of California, Napa County. If you and Waken Wine Tours cannot agree on arbitrators, the Presiding Judge of the Napa County Superior Court shall appoint them. The arbitration shall be conducted under the then prevailing Commercial Arbitration Rules of the American Arbitration Association (AAA). You and Waken Wine Tours may litigate in court only to compel arbitration under this Agreement or to confirm, modify, vacate or enter judgment on the award rendered by the arbitrators. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. The United Nations Convention of Contracts for the International Sale of Goods, the application of which is hereby excluded, will not govern this Agreement. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other current or former user of the Service, whether through class arbitration proceedings or otherwise. However, to the extent you have in any manner violated or threatened to violate Waken Wine Tours intellectual property rights, Waken Wine Tours may seek injunctive or other appropriate relief in any state or federal court in the State of California, and you consent to exclusive jurisdiction and venue in such courts.
Attorneys' Fees: If this agreement is referred to an attorney and/or collection agency, Customer agrees to pay all attorney and/or collection fees. Should legal action be necessary to enforce any rights or obligations under this agreement, the prevailing party will be entitled to reasonable attorney's fees and related costs.